Technical Support Document — ok-chat

App Information

Technical Support Contact

If users encounter any issues while using ok-chat, they can reach our support team through the following channels:

• Support Email: [email protected]

Support Hours

Monday – Friday (Business Days): 09:00 – 18:00 (GMT+8). Public holidays: email support only.

Frequently Asked Questions

1. Forgot Password
   Select “Forgot Password” on the login screen, enter your registered email or phone number, and reset your password via email or SMS.
2. Unable to Send Messages
   • Check your internet connection.
   • Ensure the app is updated to the latest version.
   • If the issue persists, contact support with logs and a brief description.
3. Permission Issues
   • Camera / Microphone: Go to Settings > ok-chat and enable required permissions.
   • Notifications: Go to Settings > Notifications > ok-chat and allow notifications.

Privacy & Data Security

• Data Collection & Usage: ok-chat only collects the minimum required information to enable messaging and core features. Full details are in our Privacy Policy.
• Data Storage & Transmission: All data is encrypted during transmission. Servers are located in [Region] and comply with applicable regulations.
• User Control: Users can view, export, or delete their account data within the app.

Support Commitment

We are committed to:

• Responding to all support requests within 48 hours;
• Providing urgent fixes and updates in case of critical issues;
• Continuously improving app performance and user experience.